Your satisfaction is important to us and we are proud to stand behind our products. That's why every new ACME Sunshades product come with a one-year limited warranty

Limited Warranty for Fixed Frame Awnings, Canopies and Shade Sails

Your new fixed frame fabric awning, canopy, or shade sail comes with a limited warranty from ACME Sunshades Enterprise, Inc.
This warranty covers the defects in workmanship and installation. It also covers labor and installation of a new or repaired cover if the fabric becoming unserviceable due to loss of color or strength from normal exposure conditions, including sunlight, mildew, rot and atmospheric chemicals that is covered by the warranty from the fabric manufacturer.
This warranty does not cover normal wear and tear, damage caused by misuse, negligence, vandalism, Acts of God, hail, lightning, hurricanes, tornadoes, high winds, flooding, fire, ice, snow loads, rain or rain accumulation.
The warranty runs for one year from the date of original installation. The warranty is applicable to the original owner of the awning and is non-transferable.
In the event of a warranty claim ACME Sunshades Enterprise, Inc. will correct defects in the awning frame, fabric and installation workmanship at its cost. It does not cover any materials used in the repair that were not part of the original awning and installation.

Limited Warranty for Retractable Awnings, Canopies, Sunshades and Screeners

Your new retractable awning, canopy, sunshade or screener comes with a limited warranty from ACME Sunshades Enterprise, Inc.
This warranty covers defects in installation if the retractable awnings or screeners become unserviceable because of ACME Sunshades Enterprise, Inc. installation workmanship.
This warranty does not cover retractable awnings and screeners frame defects that were not resulted from ACME Sunshades Enterprise, Inc. installation workmanship. In such case the retractable awning and screeners frame will follow the manufacturer’s warranty. This warranty does not cover normal wear and tear, damage by misuse, negligence, vandalism, Acts of God, hail, lightning, hurricanes, tornadoes, high winds, flooding, fire, ice, snow loads, rain or rain accumulation.
The warranty runs for one year from the date of original installation. The warranty is applicable to the original owner of the awning and is non-transferable.
In the event of a warranty claim ACME Sunshades Enterprise, Inc. will correct defects in the awning frame, fabric and installation workmanship at our cost. It does not cover any materials used in the repair that were not part of the original awning and installation.

How to Submit a Warranty Claim and Obtain Service

If you should discover any defect covered under this warranty, please contact ACME Sunshades at your earliest convenience using the forms on this Website, or by telephone. ACME Sunshades will schedule a service call to inspect your product and its installation.

OUR Acme WarrantY