Keeping You Cool Since 1922

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OUR Frequently AskedQuestions


If your question is not answered here, please contact us and a team member will respond to you shortly.

How long does it take for you to complete my order?

There really isn’t a short answer to this question. Some jobs can be produced in minutes and some may take weeks or months. Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet your most stringent demands.

What is a “proof”?

A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a color proof to show an accurate representation of the final product which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.

Why do I need to look at a proof if I’ve already given you everything I need to have done?

We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed.

Do I still need to approve a proof if I bring my work in on disk?

It may seem like a proof wouldn’t be needed in this case but it really is. The final product must still be produced by our dedicated staff using a variety of techniques and equipment. Your approval of the proof which we will provide assures that the final product is an accurate representation of the information you have provided.

How do I go about getting a quote from you?

Well, since you are here, we would suggest you use our online quote request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

Get Started Today

Contact us today for a free, no-obligation quote for your project